UNFPA has recently joined the United Nations Partner Portal (UNPP). To maximize the benefits of the Portal, UNFPA is looking to adjust its registration, selection and assessment of implementing partner procedures as well as transitioning from the existing IT applications to the Portal itself. The consultant will assist UNFPA in completing the required preparation of processes, data and user guidance to allow for a full implementation of the UNPP at UNFPA.

UNFPA is undergoing a major transformation of its information systems to support the implementation of its Strategic Plan 2018-2021. The ICT Transformation Project (ICTX)
comprises 16 initiatives ranging from ICT infrastructure to the revamping of productivity tools and business solutions. UNFPA conducted a limited CRM pilot test using the Salesforce.com (SFDC) platform in 2018. The pilot was limited to 20 users within our Resource Mobilization and Strategic Partnerships branches, the latter of which also includes individual fundraising. The pilot confirmed the fit and need of Salesforce.com to support UNFPA operations, and a programme has been defined for implementation across the areas of institutional and individual fundraising, donor agreement management and tracking, global account/contact governance and management, partnership development, and other areas.

Opportunity Description

To strengthen the management team of the programme, UNFPA intends to recruit a Salesforce Administrator/Project Manager to lead its initiative “Institute an Organization-wide
Customer Relationship Management (CRM) Solution”. The Salesforce Administrator will lead the ongoing development of UNFPA’s salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes including: Fundraising, Marketing, Outreach and our core program business processes. This role is part technical project manager, part administrator and part Salesforce analyst. As the Project Manager, the consultant will be responsible for leading the overall business transformation effort and process design with the project stakeholders covering the full Solution Development Lifecycle (SDLC). As the Salesforce Administrator, the consultant will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of the CRM platform.